The AI assistant quickly identifies issues such as device failures, connectivity problems, performance errors, and warranty-related questions. It guides customers through simple checks, detects the likely cause, and provides instant solutions. When expert support is needed, it collects all required details, logs the case, and assigns it to the right technician with a complete diagnostic summary—so customers never repeat information. If a repair is required, the assistant books the nearest service center slot, checks availability, schedules the appointment, and sends confirmation via SMS or email. It works across both inbound and outbound calls—handling troubleshooting, routing, repair case creation, reminders, follow-ups, and technician visit updates to keep customers fully informed.