Effective Date: February 24, 2026 Company Name: ByteExpo (Operating as Sysnex AI Services) Website: https://sysnex.ai / www.byteexpo.net

1. Introduction
Welcome to ByteExpo ("we," "our," or "us"), a Swiss-registered software company delivering intelligent automation through our Sysnex AI services ecosystem.We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our AI voice, chat, and workflow automation platforms, or interact with our services.

2. Information We Collect
Because our services involve AI-powered call centers, conversational agents, and workflow automation, we collect different types of data to ensure our platforms function optimally:

Account & Contact Information: When you register for an account, book a demo, or contact us, we collect your name, email address (e.g., [email protected] inquiries), phone number, company details, and billing information.

AI Interaction Data: When you or your customers interact with our Sysnex AI Voice or Chat services, we may collect and process:

Audio & Voice Recordings: Inbound and outbound call audio processed by our AI Voice Automation platform.

Transcripts & Text: Chat logs, SMS, WhatsApp messages, and voice-to-text transcriptions generated during interactions.

User Intent & Sentiment: Contextual data extracted by our AI to provide accurate responses and routing.

Integration Data: Data synced from your connected CRM, EHR, telephony, or enterprise systems to facilitate seamless end-to-end workflow automation.

Automatically Collected Data: IP addresses, browser types, device information, and usage metrics collected via cookies and tracking technologies when you browse our website.

3. How We Use Your Information
We use the collected data for the following operational and business purposes:

To Provide Services: To operate our modular AI platforms, including handling bookings, answering inquiries, and executing automated workflows.

AI Processing & Transcription: To convert voice to text, analyze customer intents, and formulate intelligent, human-like AI responses in real-time.

Platform Improvement: To monitor, analyze, and optimize the performance, accuracy, and efficiency of our AI models (data used for model training is generally anonymized and aggregated).

Communication: To send you technical notices, updates, security alerts, and administrative messages.

Security & Compliance: To prevent fraud, ensure platform security, and comply with legal obligations.

4. Data Sharing and Disclosure
We do not sell your personal data. We may share information only in the following circumstances:

Service Providers & Subprocessors: We may share data with trusted third-party cloud hosts, telephony providers (for VoIP routing), and API partners necessary to operate our automation engine.

Your Integrated Platforms: As part of our service, data is automatically pushed to your connected CRM, enterprise, or analytics platforms based on your configurations.

Legal Compliance: We may disclose your information if required by law, subpoena, or to protect the rights, property, and safety of ByteExpo, our users, or the public.

5. International Data Transfers
ByteExpo is headquartered in Geneva, Switzerland, with regional operations in New York (USA) and Vancouver (Canada).[1] Your information may be transferred to, stored, and processed in countries other than your own. We rely on legally provided mechanisms (such as Standard Contractual Clauses) to lawfully transfer data across borders, ensuring compliance with the Swiss FADP, GDPR, and North American privacy laws.

6. Data Security and Retention
We implement enterprise-grade technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

Retention: We retain personal and interaction data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Voice recordings and chat transcripts are retained according to the specific configuration and compliance needs of our clients, after which they are securely deleted or anonymized.

7. Your Privacy Rights
Depending on your location (e.g., Switzerland, EU, California), you may have the right to:

Access the personal data we hold about you.

Rectify inaccurate or incomplete data.

Erase or delete your personal data ("Right to be Forgotten").

Restrict or Object to the processing of your data.

Data Portability, allowing you to receive a copy of your data in a structured format.

To exercise these rights, please contact us using the details in Section 9.

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our AI technologies, modular services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Effective Date."

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how our Sysnex AI ecosystem handles your data, please contact our Data Protection Officer at:

ByteExpo (Head Office)

48 Ch du Pastel, 1218 Grand-Saconnex

Geneva, SWITZERLAND

Email: [email protected]

Phone: +41 22 7885929

Regional Offices:

New York, USA: +1 (804) 403 1199

Vancouver, CANADA: +1 (437) 848 0084